It’s Pagesculptor Studios’ quinceañera (15th birthday) and we are celebrating with a small party at the studio. Stop by anytime between 5:30pm and 7pm for cupcakes, a hello, and maybe a quick pic for social[…]
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Tag: customers
Word of Mouth Still Beats All Other Marketing
I thought I heard Coach Kristina wrong. Did she really say 21 masters swimmers had showed up to Saturday swim practice? Attendance had been down during vacation. We thought everyone was suffering from guilt. Then[…]
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A New Approach to Small Business Saturday
I learned about Small Business Saturday 3 years ago when I saw someone walking around with a Shop Small canvas bag. What is Small Business Saturday? The quick history: In 2010, small businesses are hurting[…]
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Do Your Products Reinforce Stereotypes?
I don’t spend a lot of time in tourist shops. I visit one whenever I travel assuming all the rest carry a variation of products with the town/city/state/country name. The exception is Skagway, Alaska. For[…]
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Don’t Let Ego Ruin Good Customer Service
I entered our local grocery store at 5pm on Friday to purchase beer for a post-work celebration. The liquor department had a number of people selecting items, but the lone cashier only had three people[…]
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Names Matter: Setting Up Expectations Without Knowing It
Marketing articles often use terms like ‘customer,’ ‘client,’ ‘consumer,’ and ‘patron,’ interchangeably. For the most part it doesn’t matter, but my friend did identify one instance where it does. He was interviewing for a manager[…]
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